We’re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring seamless system performance.
Your responsibilities:
- Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
- Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
- Deploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
- Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
- Monitor system health, troubleshoot complex issues, and implement performance improvements.
- Manage security configurations, user roles, and access controls in compliance with enterprise standards.
- Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.
Your profile:
- Proven experience in technical configuration and development within Dynamics 365.
- Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
- Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
- Knowledge of security, compliance, and role-based access control.
- Analytical mindset with the ability to diagnose and resolve system inefficiencies.
- Fluent in English; German is a plus.
Why Riverty?
-
- Be a technical leader in transforming customer service operations.
- Work with the latest in AI automation and Microsoft technologies.
- Collaborate with cross-functional teams in a dynamic, international environment.
- Enjoy flexible working conditions and a strong focus on work-life balance.
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